I live in Chennai too and my experience with Eureka Forbes has been terrible. Their service is abysmal. After placing a service request, one needs to follow up five time or more to get them to send a service person. And the quality of the service person who turns up is so low! They are out to cheat you out of the commitments they have made during the AMC - they refuse to change the carbon (to be changed every six months), the candle (to be changed every year).
They seem to have changed their service contractor (they seem to outsource servicing) in the past year or so. These contractors are really, really bad. But t he funny thing i sthat the next contract makes the earlier one seem like god!
But every few months a Eureka Forbes sales guy lands up on my doorstep urging me to buy another product or upgrade an existing one. After struggling with thsi for a few years now, I've come to a conclusion that Eureka Forbes does not care - it just wants to sell more units. I am planning to try Kent now.
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