My Aquaguard is not working since Saturday morning. Complaint number: 83651887
I had launched a complaint at around 12 noon by calling on the Eureka Forbes helpline 3988 3333 and was told that this would not take more then 24 to 48 hours. On requesting that this is urgent, the call center guy – Susheel (couldn’t get his name correctly over phone) assured that he will try his best and try to send the person on Saturday itself or positively by Sunday afternoon also, assured us that technicians will be working on Sunday also and wouldn’t be a problem. But no one turned up.
On Monday after waiting for a lot of time we called up the sales office around 12:30 on 25881992 we were given contact of complaint officer Naveen (9325050969) to check the updates. We were very disappointed to find out that no technician is available to attend the complaint which was raised 2 days back. This person was not ready to take responsibility and said that we can escalate the matter and contact of his supervisor- Sagar-9326312358. This person took full guarantee to get this matter resolved today (Monday) at any cost. At around 4 pm he told that the technician had left for our place to attend complaint. After waiting till 5:30 pm as no one had arrived when we again called him up but his mobile was switched off. We finally called the customer care number (Rashi) again who asked us to ring up again tomorrow morning after 10 am and did not give us any time when we shall expect the technician.
We mailed the above details to few folks in Eureka forbes including [email protected]. Finally a technician came to attend the complaint today but said he doesnt have the required spare parts and on questioning - why didnt he bring the spare part along, he answered that our machine is aquaguard total and he has got that spare part for aquaguard RO.
The matter is still not resolve.
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