I lodged a complaint about my Aquaguard Compact water purifier not working with Eureka Forbes complaints center (020 39883333) on the 20-Dec. Complaint no: 84060394.
Today its 9pm on the 27-Dec, 7 days without safe drinking water in my flat. Each day I call Eureka Forbes, the callcenter guys empathize with me, apologize about the inconvenience and assure me that "someone will come soon, we will try so that this gets serviced today". Everyday its the same disappointment, no one arrives to rectify the defect.
From 22nd Dec onwards i have been calling the Pune HQ of Eureka Forbes (020 - 30561700) and have spoken to the Ms. Pooja, Ms. Pallavi & others. Similar assurance of service are given, but they are not met. As opposed to their claim to resolve defects within 24- 48 hrs. Its been 7 days!
Each time I call them, i reiterate the same 2 requests :
1) Please send someone after 7 pm as before that I'm in the office.
2) Please ask you technician to call before he arrives.
The product will go out of warranty on 30 dec. I'm not sure if they are just waiting for that so they can charge me for the repairs. This could be the case.
This level of blatant unprofessionalism on part of Eureka Forbes is just shocking! I am not accusing any of their staff of being rude or not doing their job. But clearly they as an organisation are not keeping their promise to their customers - a promise to provide safe drinking water.
Eureka Forbes doesn't seem to have a complains number/ postal address apart from their call center and their Pune Office. The last (most expensive) option would be to basically go for a new water purifier from a different company.
As a customer I just feel cheated. If anyone has any views on what more I could do to resolve this situation please let me know, I'd really appreciate the effort.
Thanks!
Dibyendu Das
Pashan, Pune
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