1. DELAYED DELIVERY
I had placed an order for the supply of Infinity Water Purifier thro the sales rep making a ' marketing call' at my home. The order was placed on 22nd Nov and I was promised delivery on 25th / 26th Nov. The unit was not delivered on 26th and I had to send SMS messages / reminders to the sales representative Mr. Sudhakar (mobile no; 9710928613) every day (since he was not answering his phone) for 5days. The unit was fianlly deleivered on 1st Dec. after my wife lodged a complaint through the Eureka Forbes web site.
2. DELAYED INSTALLATION
After deleivery till date i.e. 10th Dec the unit has not been installed. A technician - Mr. Jagan (mobile no. 9790915570) had called on 27th Nov. asking us to call him after the unit was delivered. When we called him on 2nd Dec. he said he would get back to us but never called back.
On 9th Dec. we got a call from the customer service cell to enquire if the unit was installed. I informed them that it was not and then they said that they would arrange to have it installed on 10th Dec. However no techncian called us. Hence at 11AM on 10th I called Jagan to remind him. He said that Sholinganallur was not his area and gave me the number of Mr. Mohana Krishna (Mob No. 9094214379). I contacted MohanaKrishna and I was informed that my house was also no in hi area as he was assigned to cover only Adyar and Tiruvanmyiur.
I called up Mr. Sudhakar but he did not answer his mobile. I then sent an SMS threatening to go to the 'consumer court' and I got a call from him from another mobile number (9840638086) and ofcourse he feigned ignorance of my phone call and SMS. All the above was then informed to Mr. Sudhakar on 10th afternoon and he promised me that he will have someone complete the installation by 10th evening.
Once again I got a call from Mr. Jagan and he said that since he did not have the details of the order he needed to get the information from the Sales Dept and only then would he take up the installation.
I am not sure how many more days it will take.
Dear Friends I would strongly advise u not to buy an Eureka Forbes product as can be seen from my bitter experience.
From Bhupalam Ajit, 2B, SHEM PARK, YUGA HOMES, SEMMENCHERRY, CHENNAI 600119
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