Never buy any product of Eurekaforbes. They are the biggest cheater in terms of service which they are providing. All are making fool of public. I bought Ivorymodel water purifier of Eureka Forbes in the month of Jan. Following are the activities they are doing to do cheating with the public
1. After 3 days of bought the product one installation guy come to my home at that moment my wife was alone at home, after inspection of my kitchen he told all the thing is fine but due to good pressure of water one part need to be install at your tap and we also have cover for your water purifier. Any how he convince my wife and he took Rs. 150/-for small plastic part and cover….(Although good quality of fitting is provided by the company in the box, So I request you to all never trust the installation guy he want to make his money and pls. told him to install the machine what ever parts are provided by the company or else we will call your supervisor) and moreover that Damn guy planning to take the part which was provided by the company but my any how my wife managed to take it back from him.
2. Water purifier is working fine for 2 months but after 2 months my machine start indication of red light which is coming always we did all the things from the manual but nothing was happen. Even I have install the original fitting provided by the company but that red light is coming some time and at the end water is not coming. In this regard I have booked complaint at 022-39883333 at around 8 am on 27/03 that agent told me that on Monday your machine will be get repair he also gave me req no (0057564825). Monday past no one came…Tuesday no one…at last I have to bought Bisleri water can for Rs. 70 /-. At last I called damn sleeping people on Thursday same reply (we are sorry for inconvince our person will definite come to your home) No body come. At last that problem solved in the mid of April, 10.
3. Again water purifier stops working on Jul 29, 10 and my complaint number was 0058901884. Technician comes to my flat and open the same thrice and he changed the coil in the machine and said Now it will be Ok.
4. Now water is coming but some times the light is blinking together and we have to press the button so hard for water to come out and some times water did not come at all, In this regards I raised the complaint on 14th aug, 10 and my 4th complaint number is 0059104124. Till now we are facing the problem.
Dear Consumer Complaint,
No one is listing us Infact I have written several review to the brand manager, Mr Siddhartha Singh on mouthshut.com and he promised to send the executive for this issue on 4th Aug, 10 but till now no one come and I also called at Vijay sales,
Borivali,
Eureka Forbes Borivali Number is 022 28708281 (Rohit)
022 30872574 (Ganesh technican)
022 28978486 (Borivali Eureka forbes Number)
Vijay sales (022 66227733) Santi Lal (PRO for Eureka Forbes)
Vijay sales (022 66227722) Borivali number
All of them cheated me including Mr Siddhatha Singh, He is the biggest lier, when I got problem in the month of April Mr. Rohit Promised to give new machine in future, while repairing the machine. Now I called him and he refusing me, that he don't said this words.
We are helpless after spending 6500 Rs VIJAY SALES BORIVALI AND EUREKA FORBES ARE CHEATER.
No one is listening us.
Pls. help us even we don’t know what type of water we are drinking, whether it is pure or not, Request you to kindly help us in terms of compensations and replace my faulty machine with new one.
Regards
Kapil
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