I bought a Aquaguard RO in the month of July. It was working well since, until recently. From the 1st week of June the water failed to come out of the purifier. We logged a complaint on the 3rd June asking them to service the same. The service technician came and informed that the membrane is defective and needs replacement. He said that it was not available and will take a week or so. (imagine Eureka Forbes Aquaguard having no membrane as Stock!!) We werent happy with the response and called the call center to get it replaced soon as we were not having good water supply.
I called them on the 5th, 6th 7th & 8th and everytime, the response we recd " We will get back to you in 24hrs" but in reality no one turns up. You will have to keep running behind them for this. Finally after all the attempts, we managed to a tech to come over and he got a defective and used membrane. We were told that warranty cover replacement of parts but he said that it is not so and this all the help that they can offer.
I again called them and spoke with Arun (suppose to be supervisor in their Banglaore cal center) who gave another number to call. The number was incorrect and evertime I call, this guy being a floor supervisor is either on his breaks or personal calls (as informed by his team members)
If my problem of replacing the defective is not taken up in an another day or two, Ill have notice served to all the members that I have spoken with and also the corporate office for their lethargy and heights of unaccountable behaviour.
My sincere advice - to who wish to buy Aquaguard products or even thinking about it - BEWARE!!!
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