Dear Sir
I have purchased an RO water purifier from Eurekaforbes in January. In initial stage only I was cheated by the concerned sales person, who gave me many lucerative offers & I bought the same. The other thing that was in my mind to secure family & was concerned for their health. I bought this but as promised by sales person I didn't received my Bill, Warranty card, Free Gift & Extra Filter post purchase of the product. Later, after following for a long I received my warranty card & bill for this product but the date on bill was of December. Till date I've not received any free gift offered by their sales person Mr. Kamesh Gupta (9935305320). Now my RO is not functioning & I complained for this on 21st of Sep. My complaint no is 211 with them. Initially there was no response to my complaint & post rigrous follow up, technician visited on 23rd & assured to come back with spares next day. Till date he didn't turned up. On calling up their local service station (0135-3058991), one lady is assuring to check & confirm but she also not responded. Due to these delay I started giving normal boil water to my 2 yr old kid & he got some infection due to this. We have also spent almost 1000 INR to get the mineral water from market due to delayed response & pathetic service by Eureka forbes. I am customer of Eureka Forbes since 4 years but have experienced pathetic services from them.
I would request you to look into this & would like company to bear the loss to me & should see to it that after sales service is very important.
Regards
Mohit Shrivastava
Phone- 8057488844
Address - D-1/2, Rajpur Residency, Nr Mussorie Diversion,
Dehradun
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