I bought a Eureka Forbes vacuum cleaner (Trendy-Steel) on 1st January from Vivek Limited (Tambaram branch, Chennai). The sales person Miss. Maha, had mentioned at the time of sales that they provide the best service to the customer and if any problem we can even give the complaint at Viveks itself and thy would take care.
A person came for the demo and found that the Automatic cord winder was winding while using. So we called the Viveks and after 1 month they send someone for the service they did something for a long time but there was no use, vacuum cleaner had the same problem. Then I gave complaint at the customer care, but NO ONE attended to our problem.
I personally went to the Viveks limited in the month of Oct’ 2009 and gave a written complaint in their book. NO ONE turned up, and then I went again after a month (Nov). Then one person came and said they need to change the Automatic cord winder. After 3 days he came back and tried to fix it but this guy did not even know to open the machine he took 2 hours and he changed but he spoiled almost the whole machine, he said he will come back to do it, but he did not turn up.
Then I called the Customer care, Miss. Priya attended the call and assured me that they would send the person. Well the person came, but after 2 weeks, he opened and he said he will go and get another person then he could not close the machine, he took more than one hour to close it. Again I called the customer to take back the machine, I don’t need it. Then one person came to check the problem but was not able to, so I sent it through him to service on 30th Dec. They kept the machine with them for more than one month.
End of Jan one person came back with the machine, I asked him to operate the machine, the dust bag indicator was still not proper, lot of scratches on the machine and the screws are not there. I did not want to keep the machine I told him to take it back but he was rude to me and tried to force me to sing the papers for delivering the machine, which I refused to sing.
• I had good opinion about Viveks, why are they selling such products in their shop and giving false assurance about such product.
• This is the worst Experience I had from any brands. If Eureka Forbes are not able to repair the machine, they should not sell it. Better they stop marketing it and taking the health of the people into their hands.
• Eureka Forbes has not trained their service personnel properly and they send untrained people to waste our time.
• these issues caused me mental torture.
If they can refund the money and take the machine, we would be greatly happy and can go for another brand.
Thank you
M. Justin Raj
9281320415
0 comments