This is to inform you that I purchased one unit of Eurovigil security system from your company by paying a cheque of Syndicate bank, Shyambazar Branch, No. 490852 dated 28.07.09 amounting Rs. 10, 865/-(Rs. Ten thousand Eight hundred Sixty Five only).
As this commodity is defective since installation this is not working properly. I informed your representative repeatedly. After observing your representatives masterly inactivity I booked complaints though your service phone (Complaint No. 82245472, dt 05.12.09, Complaint No. 82403420, dt 10.01.10). But no action has been taken.
I wish to draw your kind attention in this regard and requesting you to replace/repair this material to make it functional.
Hope you will take an urgent measure within four weeks of receipt of this letter so that I will not be forced to appeal to appropriate authority to redress my grievances.
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