I purchased one Godrej micro Oven, model GMT 25A in August at Raipur, Chattishgarh (Receipt no 19949 dated 11.8. 2008) from godrej Lifespace showroom, Raipur. For my official purpose, I am
now stationed at Ranchi for the last two years. Suddenly my oven stopped working. Since my transfer I am unable to get any customer service at Ranchi to make the unit working. In this connection, it
is to be mentioned regretfully that I could not elicit any response from the Companys Customer service centre at Ranchi on directly contacting them over phone. I had to contact their toll free number,
which has two irritating features. One is, they take their own sweet time to response and once Customer Service Centre people visit my house, they insist to close the complain even the problem is not
attended at all. My above mentioned Micro Oven is not working at all. Here, it may be mentioned that at the time of installation of the unit at Raipur, the Company people could not demonstrate the
functioning of Steam Unit. I was promised to be guided by the companys experts from Bhopal, which never came of. On their first visit to my residence at Ranchi, the company people advised that the
model is discontinued and repairing might not help. Hence, I should go for exchanging the same for which I could expect a maximum exchange value of Rs. -. Since the unit cost me Rs. 14500/.
Just three years back, I could not subscribe to the idea of exchanging it for Rs. -. Moreover the unit had been used sparsely for obvious reason. The company people were not ready to make any
commitment about repairing and therefore was not ready to quote any for the same. On my insistence, that they should replace the unit, if it can not be repaired they have now arranged a quotation, on
cost of repairing the unit from a private mechanical shop. The quotation is open ended indicating that actual cost may be more. Obviously, I do not want to take the risk of asking them to undertake the
repairing when they were not found to be very confident in attending the job and the quotation for the cost is open ended. I request you to intervene since the company have discontinued the model as
the same must failed to survive in the market for some inherent shortcomings in it and the company is unable to extend maintenance service on its products within a period of three years. I want them to
repair the product or replace it with a new one.
0 comments