I am Mrs. Sujata Kamble from Sanpada, Navi Mumbai, purchased Godrej Semi Automatic Washing Machine (6.2Kg) in sept. having a warranty period of 2 years. Intially when the product was delivered, It had a cracks on the outer fibre body, I repeatedly asked them to replace it but it took nearly 26 days for them to replace it but nobody turned out to demonstrate after repeated request. I learned it myself. Before the warranty period gets over, Godrej staff called me for the renewal of warranty period, I renewed it. In last 2 months, I complained about the speed of agitator, one technician came and cleaned the washing machine, immediate next day, another technician came, he changed the rubber, after that replacement, the wash tub started making unbearable noise, again I complaint about the noise, after 4 days, again new technician came & replaced the motor, which not only reduced the noise but also the speed of agitator. The washing machine which has a capacity to wash the clothes of about 6kg, now has a capacity of washing only 2 clothes which hardly weighs 500gms. Again I made complaint on 1st Dec.2011 about the same, but till date nobody has come forward to repair it, only I got a call, "Senior Technician will visits you today " but nobody visited. My complaint is about speed of agitator in the wash tub.
Was replacement necessary to increase the speed of agitator? Why Godrej has given a contract to local Technician for their own products. Such a Poor & Ridiculous service from Godrej was unexpected.
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