I have a Whirlpool Magicook 25 lts microwave oven. When it stopped working, I lodged a complain with the Whirlpool call centre on 13th July. They gave me a complaint number BG0709006275. Then after 2 days an engineer turns up. He checks and tells me that a part needs to be replaced. The part is not available in stock and tells me that it will arrive in a weeks time and leaves. After that no response from either the engineer or the company to update me about my complaint. I call them again on 5th of August. They again give me a new complaint number BG0809004652 and I am told that I will be contacted by the service engineer. No one calls!! I am now fed up and call again on 26th Aug. They again give me a new complaint number BG0809009726 and promises that the engineer will call on the same day. Well, guess what - the engineer calls and asks me if my Washing Machine is still not repaired!!! Washing Machine - where the f**k did the washing machine come in the picture? I complained about my microwave not working I tell the engineer - please recheck with the call centre if they have forwarded him the right details of the complaint. He says he'll call me back. But, as expected from the pathetic and lousy company Whirlpool, no one cares to call me back to update me on the status of my complain. I am now completely fed up and want to talk to someone more responsible in the company that the stupid call centre associate. They don't give me anyone's number - they say they don't have it!! I ask if there is an email address where I can escalate the matter. They say click on Contact us link on their website. I do that and guess what - after filling in all the details it won't submit!!! What else did you expect you stupid, I say to myself. I call the customer care once again on 31st August, knowing there is no other way to contact the company. I explain everything to the customer care rep. She says she will make sure that someone will call me. I ask her if I can speak to someone senior - I am transferred to one Shyla Siddique. She too repeats like a parrot - I am really sorry, I understand your problem, I will make sure that service engineer will contact me today, blah, blah, blah...
I now decide to call the company directly at the number listed on their website in the hope that I might speak to someone but, again I kicked myself for my stupid thinking - no one picked up the call.By now, I am convinced that I trusted a company that is not trustworthy at all. I am writing this horrible experience so that people are aware how pathetic this company's after sales service is. Once you have bought the product you are pretty much on your own. Even a local grocery shop provides a 100 times better service than this third class company where you can;t talk to anyone other than the call centre.
DO NOT PURCHASE PRODUCTS FROM THIS COMPANY. THE COMPANY"S AFTER SALES SERVICE IS ZERO.BUY AT YOUR OWN RISK.
0 comments