» Electronics and household app. » Review / complaint: PureIT / HLL - Bad customer service | News #25432

PureIT / HLL
Bad customer service

PureIT... now this product has great power... trust me. I had not written a complaints for years but its because of the power of PureIT that has compelled me to write about the greatness (pun intended) of this so call 1 crore ka challenge water purifier.

I bought it just 2 months back and the sales guys made big talks just the way they do it in the advertisement. It worked fine for 2 months and then 1 fine day it stopped working. I have called the customer support number atleast 10 times but they don't seem to budge. I have used all kind of words and language for them (I wish I could write it here... but I love mouthshut) but they are least bothered.

After 10 days the agent says that may be the person would have come but did not find your address because they customer care responds withing 2 days. Now when they want to sell the product they find the address so easily but customer service they give such lame reasons.

Its sad that I have lost my money but just a piece of advice... don't go for such big claims, big names (HLL) and cheap products... pay some more money and buy good product.

This truly seems to be some 3rd class chinese product which is like use and throw kind. Hmm I think its time for the next step... throw it. Last there is this guy in customer service named Prakash (and does not have a surname, and says that there is only 1 Prakash in customer care) who has no integrity and sense of understanding... just like their product.

Nitin G


Company: PureIT / HLL

Country: India

Category: Electronics and household app.


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