Dear HUL Team.
This is to inform you that, I have done a biggese mistake of purchasing Purit Water Purifier Sr No- RPM05-00366866, .
Summary of Instance:
I
There is no change in the indicator observed from Last 2-3 month in the Putir battery. Last battery was replace almost a year back and we have not observed any change for quite some time. The indicator is still White instead of changing color to Red. Almost 1500 Ltr water is Dispensed by the putifier.
Now, I called Purit helpline on Last Wednesday 13th July (Complaint No-C113580916) and the Purit Executive visited my Place on Friday (after 48 hrs). The Executive came from Tilak Nagar Branch and his name was Kailash Nath. Mr Kailash Confirmed that battery is not working from Last 1 year and Chlorine is deposited in the battery and the unit is not pyrifying the water since very long period.
It was a shock for us as My family was drinking impure water and Your company gives false promises of Pure water to users. What a shame.
Moreover, if Battery failed to work then water shouldnt have been dispensed to the collection chamber. However water kept on dispensing.
Later we requested Mr Kailash to send some intelligent technical person to check the complete unit. He went back and no body visited thereafter till date.
After this incident, I called purit helpline on 14th July and Spoke to Mr Atul - team leader and he registered the complaint (Complaint No C113567860) and assured me that with in 24 workin hour, Senior technician wil visit and check the unit and rectify the problem.
My Wife called on 19, 20th and 21st ans spoken to Mr Kalam/ Mr. Rohit on helpline and evertime except assurene we did not receive any thing.
What a pity.
Till date no body as visited my Place and i have received a message of Complaint Closure of complaint no-C113580916. On this i have given feedback as dissatisfied.
From 13th July, We have not used Water purifier at all and purchsing mineral water from outside.
If this is the quality of service then i really feel that i have invested my Trust in wrong brand.
I am working with TATa Group where quality is never compromized.
Regards,
Nitin Mohan
C5A/319C, Janak Puri
New Delhi 110058
Contact no- 9212103781
Email: [email protected]
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