Home shop 18
Product returned but refund not received

Order Detail

User Id [email protected] (1277076)

Order Number 701791168

Order Date Oct 17

Order Time 7:45 PM

Payment Detail

Payment Mode Credit Card (Visa/Master) (FT No:- 000021460304)

Total Order Amount (Rs.) 4699.00 Net Payable (Rs.) 4699.00

Item SKU No SP29-MPBTCHP-AR

Item Title: Vox Dual SIM Mobile Phone Bluetooth Cordless Headphone Combo

Product received on 6/11 at bhopal, which was unable to open pdf. & txt. files as mentioned in its mannual, from the beigning & conecting, charging cables were also missing, regarding which I complained to HS18 first time on 8/11 through phone. After continuously chasing HS18 till 16/11 on phone their executive told me to return product to their vedor Alpha Radios. Then I returned their product on 17/11, which was received by them on 18/11. i.e within 15 day moneyback Guarentee period. But after receiving the product they denied that they received the product back till 10/11 they accepted that they received it when I had provided them Proof of delivery. After that they insted of returning my money back, they had send me replaced product on 16/02. I again informed them that the replaced product also has the same faults as the original product.

After that On getting mail from customercare HS18

Monday, April 19 11:45 AM

From: "Contact Info" Add sender to ContactsTo: [email protected] Umesh Pandey

We request you to please send the product back to Homeshop18 and confirm.

FC 24

7 th Floor

Sector 16 A

Film City

Noida

201301

Warm regards,

Customer Care

HomeShop18

I returned back their product to Home Shop 18 on 23/04 which was received by them on 24/04. But after that 25 day has elapsed but they did not retuned back my money.

Please Help me to getback my money.

Umesh Pandey

9827261503