Hi,
My brother had very bad experience with your services as well as behavior by your employees at Kanpur service center. I don't know whether people sitting in head office are aware about it or not so please consider this email as complain against your Kanpur service center as well as employee working there (especially Mr. Aswini Dewvedi who doesn't know how to talk with customer).
My younger brother (Isthiyaq Ahmed) purchase a new Microtek invertors on 14-May but it was not working when he tried to use it at home so he placed a complain about it. After two days one person come from the company and did something and it worked for 2-3 days and stopped working again. He again made a complain and came to know that he has to give this invertor in the service center. He dropped the invertor at your Kanpur service center situated at 186, Anandpuri, Kanpur on 06-June (tentative) and got one promise that he will get it back in 3-4 days but it didn't happen. He was keep on following with service center but nobody was looking responsible and after a lot of efforts he got invertor back on 8-July (After one month). But it was still not working at home and had been handed over again to the service center on 23-July. No one in the service center is ready to reply about when we will get it corrected and employees setting there are using very harsh language.
Mr. Aswini at your Kanpur service center (186, Anandpuri Kanpur) told to my brother that work only be done as they wish if he wants, he can take his invertor back and can go ahead and make complain against them. I don't think this kind of language is official.
Microtek is a world class company but some people don’t think or doesn't know how to talk and what to talk. That makes company’s way a little difficult and spoils the image also. I just wanted to know is there any person from head office can help me somehow. My new invertor hardly work 4-5 days at home and most of the time it is at service center only. I want it to be replaced.
Please teach some ethics and give behavioral trainings to your employee sitting at Kanpur service center.
I am waiting for a positive response and hoping someone in the head office will definitely help me.
Thank you very much in advance and please do the needful.
Purchase Shop: New Omer electronic, BOG 21, Prem Plaza, Opposite Sagar Market, Canal Road, Kanpur - 208001
Date of Purchase: 14/5
Model: UPS EB600
Bill on Name: Isthiyaq Ahmed (My younger brother)
Rizwan Ansari
09346223111
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