I had bought a Kenstar Microwave last year from Amravati, Maharashtra and brought it to Pune. After working fine for 1 week, the plate started giving problems. I raised a complaint for that with the Customer Care and someone came to verify it. After inspection, the engineer said that some lock is broken and he will replace it in 1 week.
No one came even after 3 weeks so we called the person again and then he came and replaced the lock. It worked fine for 2 days and again started giving same problem. We called again and this time the engineer said that the problem is with the motor. He replaced the motor after another 1 month. This worked fine for 1 day and then the timer started giving problems. We are not able to set the timer. It sets only at 95 minutes that too only on High Power PH1. We have called Customer Care several times and they assure always that the engineer will call back but no one has called for the last 3 months. We called the engineer directly and he says he will come to our place but no one comes.
This is disgusting. If the problem can’t be corrected then replace my microwave.
Can someone please look into this? My complaint number is PUN1001110342.
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