I bought a Kenstar Convection MWO Ltrs KE CBGJ from M/s Viveks, Adyar, Chennai on 15.08. but its switch panel started malfunctioning within one month itself and once resulting in melting of the microwave safe vessel. After registering a complaint it was serviced two times and was finally replaced after a continuous follow up with a new instrument on 20.05.2010 from M/s TEKCARE INDIA PVT.LTD. ) as the malfunctioning persisted.
But regret to inform that this machine is also not working as its heating element has stopped functioning. I have registered a complaint to customer care on 01.02.2011 and as per that a person from their service center checked it and I was told to pay Rs.2500 for replacing this part. Since then I have been regularly following with the company representative, who is least bothered to give me a reply.
I wanted to know if their is really any responsible person in this company. This company should be blacklisted and all its products should be withdrawn from the market. I don't know how to get out of this
mistake of having bought a Kenstar Home Appliance.
G.Jayakrishnan
Chennai
Mobile :- 9940085288
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