23.3.2011
Dear sir,
we had purchased a KENT RO water purifier from their authorised dealers M/s VGM enterprises, tambaram, Chennai in 22 October. we had received the machine with a wrong warranty card number and without bill.
When we informed the kent company manager Mr Srinivasan phone no: 28297994, he confirmed us in email stating the company is aware of non issuance of bill and wrong warranty card given but will take care of all repairs.
Last month our machine got repaired, we informed Mr Srinivasan and he told us it will be replaced due to company defect. From that day he has been commiting it will be done immediately but there is NO ACTION till date.
Also they are been selling products without bills proabaly evading taxes which is causing revenue losses to the state and country.
Also it is astonishing a reputed company like Kent is having such unethical practices of non replacement, repairing of product
Thanking you
Pawan Dalal
98400 80725
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