It's been 4 months I have the Kent Mineral RO. In the last 2 months, the appliance is not working properly. It stopped dispensing water, so I called for the customer service help. The technician came in and did the repair. After a week, again the same problem persisted. Again I had to call the technician. Again after the visit of the technician, a week later the machine stopped functioning.
So the appliance works for 5 days and I have to call the technician always. As if this inconvenience is not enough. The entire process of calling the customer service help desk is simply troublesome and dramatic.
One patented answer is given to the consumer "the technician shall call you and make his visit". No technicians call up to re-confirm his visit. So one has to wait the whole day for his auspicious visit. Since I work in an office, every time I call the help desk and request specifically to have the technician call me or tell me the time of visit so that I can make arrangements accordingly to get off from the office and visit home. BUT no one seems to understand whether I talk in hindi or english. I just get a call from the technician calling me up saying that he is outside my doorstep when I am at office.
Since I am still in the guarantee period, why cant the appliance be replaced to a new one. And if this is not the procedure as I have been told by the custormer service THEN the company better provide good repair service so that it does not work for only 5 days.
Machine No. KR110519102
Customer id MMBT26654
AMIT JAIN 9004617708
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