I have been calling KENT company since almost a year now to change my filter and get it serviced because the water is now contaminated and hazardous to my family health recently. i have been given 30 different complaint numbers, several promises that some service guy will come, but no one has turned up nor called. i went to CROMA store also since i bought it from them, and complained there twice but no response. it so frustrating to see the way KENT advertise in different media abt the quality and when i m facing such a pathetic after sales service.
i know is is chargable, i know i have to pay for service and to change the filter, eventhough, there is no response. in my last call two weeks back i told them and warned them of consumer court, again one more complaint number issued and promise given to be done in next two days.
i m tired today and more frustrated because my wife and kid are infected due to this contaminated water, as my doctor said, we started buying mineral water and consuming it. please act on this asap.
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