Dear Mr. Kim,
I would like to bring to your notice the continued harassement by your servicing centre. We had registered a complaint on May 5th for the Microwave which had stopped functioning. Accordingly, we were alloted servicing no. RNA 110505010392. Your technician visited our house and and on inspecting the microwave, he informed us that there was an issue with the transformer and told us that the same will be replaced within 48 hours.
After continuous follow-ups with him for 10 days, your technician came with a transformer which we suspect was not a new one since it was unpacked. On fitting the same, he realised that the microwave was still not working. He then told us that there seems to be an issue with the capacitator. After another couple of days, he brought a capacitator. Still the microwave did not function. At this point he told us that the microwave will need to be taken to the service centre and the same will be repaired there. We had no choice but to hand over the microwave. It was clear that your technicians had no idea what was wrong with it.
It's now more than 15 days that we are following up for our microwave but there has been no response from your service centre. We are continuously following up with them on 02265790731/02228424698. Your service centre officials promise to call back but never return my call. We are not getting any response or update from them. We do not even know whether our microwave is safe at the serciving centre or whether it has been stolen by your guys.
Request you to immediately look into the same and resolve our concern.
Regards
Manoj Raman
mobile: 9004086668
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