With kind regard, I beg to give few lines for your kind notice and consideration on priority basis, that I had purchased a L.G.split A.C. bearing No. LG/AC-LSA5NF2VFC1 through your dealer/distributed M/s. Navrang Audio Video Pvt. Ltd, D-10, Vikas Marg, Laxmi Nagar, Delhi-110092, against their invoice No. 6860 dated 11.07.2009 for a sum of Rs. 25, 500/- (in cash), (installation charges etc. would be paid extra).
2. The above said L.G.Spilt AC installed in my residence i.e. IIE/47-48A, Kamna, Vaishali GZB (UP) on 14.07.2009. After 15 days, AC not given cooling and immediately I contacted your customer care service no.1800-18-9999. After two days your company engineers came to my residence and check the AC and said Sir, there is some fault in cooling coils and he weld the coils and fill again gas in the AC and AC functioning properly. After that and up to 20.11.2009 the problem will remain same. Your engineers came and fill the gas again. From 11th July to 20th November. The engineers fill the gas in the AC four times. Record is also available in your office against my repeated complaint again and again. Ihad not use the AC from 20.11.2009 to 26.03.2010.
3. On 30th March, when the Tem. gone up, I start my AC but I surprised there is no cooling. I immediately contacted your customer care service no.1800-18-9999. My Complaint No.31033005504 and No. C1040108794 dated. 03.04.2010. On 4th April, Mr. Dushyant, Mechanic (M.No. 9582777248) of your firm had came to my residence and check the AC and said Sir, there is a leakage of gas in cooling coils. He told me that I had removed the entire coils and bring back to their service centre where they replaced the cooling coils and also said the entire process will take two/three days and after that we had installed the same in your residence.
4. From 4th April to till date no action had been taken by your service centre. During the period I contacted following persons viz; (1) Mr. Mohit, Supervisor, M.No. 9711006777, 9711919754, (2) Mr. Neeraj Bhardwaj M.No.9711124333, (3) Ms. Rashmi M.No. 9711208853, all are supervisors and (4) Mr. Ram Chander, M.No.9873339734, Area Incharge (5) Mr. Dushyant M.No. 9582777248 and (6) Mr. Gagan M.No.9582777252 both mechanics. The Supervisors of your service centre and Area In charge had not given satisfactorily reply and no action had been taken so far. It is my humble request to you that kindly replaced my AC with a new one as the above article covered one year guarantee of the sold items or replaced the cooling coils without further delay at your own cost otherwise I will take legal action against your firm. Hoping for a early and favourable reply.
S S Dogra
9910487482
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