I purchased a BLACKCHERRY BL7000 vide Ref # 283972. I purchased this after going through the features mentioned in their website and also in The Times of India. However, I understood I was duped when many of the features that they claim were false. For instance,
i) there is no provision for a USB port. They claimed to have this feature enabled in their advertisements in the newspapers, now possibly after receiving complains they advertise without this feature!
ii) both incoming and outgoing call gets disconnected 2 seconds after getting connected. iii) the helpdesk agents are not at all aware of the technicalities of the product and they advise to contact any local mobile shop and when I insist to speak to Manager, they give some lame excuse and place on hold for a long time forcing me to drop the call as it is an STD call for me.
I want them to replace the handset with a working one with all the features that they claimed earlier. Else, I want a refund of my money.
Can you please help me?
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