I have purchase a spy pen camera with 16 GB storage from naaptol india. i have ordered it on 29-oct and received after one week. the order on. is 932748. the product was not working properly on 20th jan. i complained to naaptol. they instruct me to send it to "aramex india pvt. ltd. 12/a, new sun mill compound, lower parel, mumbai- 400013.". i send it to above address with first flight courier. the consignment no. is W69297073. i tack the above consignment on first flight courier on 3rd feb. the web site display that the party refuse to accept the product parcel three days continuously 31 jan, 1 and 2 feb. then they dispatched the product back to me. i have paid the courier charges 91 rupees also. when i talk to customer care of naaptol they said me to send it again. why should i send it again and again and pay the courier charges when party refuse to accept it. please do the needful.
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