Sir/Madam,
I'm from Chennai.
I purchased a VOX-SMARTPHONE - 2 WAY FLIP from naaptol.
ORDER NO: 2811420 ORDER DATE: 13TH NOVEMBER of value Rs. 3999 299
I received the product on 17th november.
1. the product did not have "java" in it where i could not load any games or applications, nor read atleast text documents from the memory card.
2. the TV in the phone did not receive signals properly, where i could only hear noise and nothing else.
3. the picture quality of the camera was very poor.
4. The charger did not work and it was rectified latter.
Thus made the phone not fit to be a smart phone.
Immediately the next day i called the customer care and lodged a complaint. They took a long time to direct me to send send the product back. As per the executive's direction i sent the product to alpha radios by bluedart and it has been received by them on 22nd DECEMBER. And i claimed for repayment. They kept on dragging the matter and did not send me repayment.
I kept mailing them . when they receive my mail some times they call me and say they will speak to the authorities and get back to me. But they never did call me back.
I got fedup waiting for the solution. And finally after the lapse of 7 months of my complaint, I mailed Naaptol to replace with a tablet pc since i cant wait for a mobile phone any more and i have spent money and have bought one.
I gave options for replacement. But Naaptol has not replaced or refunded the money till now.
After that I received a mail from vox stating that they have dispatched product through DTDC PLUS and shipment no: V07215705. I tracked DTDC website and also Sms on 9845324040 but i could see only the message "Sorry no data found". Thus the shipment number finds to be a bogus or false number.
Will Naaptol solve my complaint or force me to approach consumer court.
&--
Pushpalatha
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