I have purchased mobile set T-Mobile HTC G1 vide order no. 3337632 from Naaptol.com for Rs. 6999/- plus shipment charges of Rs. 300/- on 29 Jan. This is the first time I have bought something from website having fear that it should not be faulty. Dreadfully it become true, I have received mobile on 04 Feb and it was faulty. It had mentioned problems in it:
1. Mobile speaker and hearing device have problem. voice is coming damn slow to hear.
2. Battery is lasting only for 1 hour. We need to charge it every alternative hour.
3. It is hanged in between and Key of 'D' in qwerty pad is not working.
I have written and requested their customer care and helpline executives to advise and replace the products many times but they are hardly seems interested to help me out. Again and again I received same response that somebody will contact me in 48 hours but till date those lucky 48 hours hasn't arrived.
I humbly request you to help me out to get my refund or replacement from them. Also want to alert other people that they should not be deceived by their flashy offers as they are providing defective products and worst services.
Best Regards,
Manpreet Kau
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