I bought a htc G1 3G android cellphone for Rs. 7229 (Order No. 3192661) from Naaptol.com after I saw their ad in Telugu Daily. I also checked their sales page on the site and decided to buy it since I thought it was a good deal. However, to my utter astonishment, I found that the phone that was shipped to me with defect one i.e. GPRS connections not accepting, clarity of the mobile is very bad, battery is discharging within 20 mts. I decided to ship it back and ask for a refund. The folks at Naaptol assured me that I would have no problems in getting a refund.
It turned out that the refund process wasn't that straight-forward as the customer service reps at Naaptol had promised initially. I had to call again and again to get the status of the refund. Every time I was given false and incomplete assurances. I grew more and more frustrated.
Please get me refund with your help.
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