I am Satgurdass working as manager marketing & Operation, in Laxmi vignesh corporate service limited and also International medalist in shooting. Sir I had ordered HTC Touch pro Phone from Naaptol.Com. My order No is 3671541 dt 22 Mar and I had received phone on 24 on Cash on Delivery by Aramex Domestic. I paid total amount of 7298.00 including courier charge.
Sir when I had open the parcel phone was not in working condition. Phone is not working in any Indian network. Also key pad was not working.
On 26 of Mar I called costumer care Naaptol.Com and lodge the complaint they ask me to wait 48 hours. After 48 hours I called again C Care Naaptol.com. They told me executive will call you from Alpha Radio But no one calls in 48 hours again I called costumer care again they said wait another 48 hours but no respond comes from Alpha Radio.
Finally I wrote to CEO Naaptol.Com on 31 March and told what was happened and asked him to refund my money back. I received reply that Alpha radio will call you in 48 Hours but no call has come from Alpha Radio Delhi but one mail I had received that we try to contact. You are unable to reach pl contact Alpha Radio on 01203893100 to 107. I contact them and told the problem and i ask my refund back but they told this is not possible. They ask me to send back that phone to Alpha Radio Delhi. I had sent back that phone on 04 Apr by Aramex Domestic Consult No 6191239666 and also I had conformed they had received on 06 Apr. After a week I called to them and ask the status. They told me today they are going to dispatch and with in 07 working days you will get you phone. On 19 of Apr again I tried in between then also they told today they will dispatch. I called Alpha Radio again and again but there is no positive response from there end
Finally on 27 Apr again i wrote Email to CEO Naaptol.com regarding the issue and ask him to send my product or pl refund my money back. They replied very same and standard reply. We will dispatch product to customer. Till today I have not received my product or no my money.
It is requested that please help me for refunding my money from Naaptol.com and hard action to taken against Naaptol.Com & Alpha Radio sub contractor of Naaptool.com.
I had suffered a lot from 27 of March. More than 100 times I called them. They have 20 Phone No’s but nobody picking the phone. After picking I have tell full story to them every time. This is one kind of mantle touchier after paying money you are inviting troubles to yourself.
Strict action should be taken against Naaptol and Alpha radio.
regards
satguru
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