I have bought a new Nokia 5800 Music express, in May @ 13500 INR from nearby store. Initially it was working very well and I was very happy to have it.
In mid July, I started facing a problem with the battery life. The battery is getting drained within 30-60 minutes of GPRS usage or listening music.
I visited Nokia Customer care center located at Bapunagar, Ahmedabad in August (3 months from the purchase date) to show the device for the trouble. [At the time of visit my nokia battery was under warranty and I clearly mentioned that I am facing issue with battery life.]
The Nokia care people upgraded the device software and assured that the problem will be resolved as the battery looks ok and no evidence of deformed battery. (How pity!! I am asking about battery life and they are just passing time and waiting for my battery warranty to get over!!!)
After that incident, I have not seen any improvement in the battery life of my Nokia device. After that visit to Nokia care center, I was busy with my office work and Due to long office hours, I could not visit the Nokia care center soon. During this period, I tried following things on my own to resolve the problem as guided by Nokia website and online help:
1. Restore the factory settings
2. Soft reset of the device
3. Upgraded the firmware of the device.
I tried following things 3-4 times (Every time I perform soft format, my Nokia mobile is getting registered and a message is being sent to NOKIA website, so the records can be verified).
None of them has worked as expected.
On 12-Feb-11, I again visited the Nokia care center for the same problem and at this time they have again upgraded the software and asked me to confirm the improvement in battery life. I tried it for couple of weeks, but no improvement in the battery life.
I again visited the Nokia care center on 5-Mar-11 with the same problem, this time care center people has asked me to leave my Nokia device with them for checking, after 2-3 day’s testing they confirmed that there is some issue and AS MY BATTERY IS NOT UNDER WARRANTY, I HAVE TO PURCHASE the one.
My first question is why they didn't react on first visit to Nokia care center? Though today the battery is out of warranty, but the fact is, it was defective or had problem within 3 months of purchase.
Please help me.
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