Hi,
This is regarding Quality of Nokia Handsets and on top of it the Service Quality of the Nokis Care Outlets!
I had purchased NOKIA C5 on 19/10 (Party Name : – Ankit Garg) IMEI no:- 353792041325031.
The phone has been troubling has been ever since, the major problems faced by me are as follows :
1. frequently Phone hanging and rebooting,
2.Software Crash,
3.Trouble with keypad (Keys Not Working),
4.Auto Bluetooth On/Off,
5. Incoming Voice Low,
6. No Battery Backup,
7. Poor network receiver,
8. Bad Tranuble smission,
9 Excessive heating of phone Phone Heating while in use, and
10 . Freezing very frequently
for resolution of this problem i visited the authorized Nokia care centers but unfortunately the things got even worst since then.
I would like to take your attention at the quality of your care centers where the staff is most arrogant and unskillful. Many of my precious hours have wasted and yet the phone is not repaired, instead the body was broken and it was given back to me.
I can sence that since nokia is one of the leading mobile phone selling company, thus they are least bothered for the customers and considered their hard earned money as waste and therefore we don't get value for money neither in PRODUCT nor SERVICE.
Below is the summary of my communication with Nokia :
This Is The: Last Mail recd From Nokia
The Case ID's of Nokia Care line
Date Case Id email ID cont. person Output
10-Jun 1-11684162399 callankit05 nitesh Soni Nokia Care line unable to repair & replace
9-Jun 1-11683453477 callankit05 Nokia Care line
8-Jun 1-11684162399 callankit05 Kapil Mathur Nokia Care line
2-Jun 1-11675299903 ankitgarg.jpr nitesh Soni Nokia Care line
13-Jun 1-11690166788 callankit05 Nokia Care line
15-Jun 1-11695567501 anshul shrivastava
16-Jun anil
16-Jun 1-11700299803 9166722111 DINESH RAJ PUROHIT
17-Jun 1-11701734790 9166722111 arushi
Nokia Center Details As Below...
Repair Given Date : - 31/05
Job sheet No. : -108433527/110531/80
Care Center email id ; [email protected]
Warranty reference No. : –GLBINY575206039
IMEI no:- 353792041325031
Output: Phone returned back on 4 June Stated no problems found though the problem was still persisting and the issue of Low incoming voice grew.
Then again the handset was taken to the centre on 8 June
2nd time Job sheet Status
Repair Given Date : - 08/06
Job sheet No. : -108433527/110608/29
Care Center email id ; [email protected]
Warranty reference No. : –GLBINY582556538
IMEI no:- 353792041325031
Still the problems were not resolved - Phone hanging, Software Crash, Keys Not Working, Auto Bluetooth On/Off Incoming Voice Low, No Battery Backup, NO Network, Bad Transmission, phone Rebooting, Phone Heating while Talking and freezing very frequently.
Then again the handset was taken to the center on 17 June but as always without rectifying it was returned and on top of it IT WAS BROKEN
I specially wish to mention the names of 2 executives at the Service center who are arrogant and disrespectful, they are Mr. Deepak, & Mr. Ronak.
this total episode has hurted me a lot and has created a lot of disturbance in my professional and personal life, I hope Nokia will not be insensitive and my problem will be resolved, if not then i would be FORCED TO GO TO CONSUMER COURT.
I have suffered a lot already and now I will not bear anymore nonsense, if i wont get the reply in next 2 days then we would meet in the consumer court.
best Regards
Thanks & Regards
ANKIT GARG
091667 22111
093517 22111
[email protected]
PS: Nokia has caused a lot of trauma for me thus i am forced to take this action.
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