Dear Sir/Madam,
I have purchased NOKIA N8 (IMEI: 357398049095240) on 30-06 in MOBIL STORE at Hydernagar, Hyderabad. Within 2 days I have faced a problem of ‘No outgoing audio’. I have gone to mobile store on 4th July and asked them for the replacement of the mobile with explaining the problem which I am facing. They refused to replace the mobile set and explained that they have rights to replace the mobile within in one day. How can we get the problem within one day, they have to consider at least for one week. MOBIL STORE suggested me to visit NOKIA care. Then I have shown my mobile to NOKIA CARE, i.e. DEVATHA COMMUNICATIONS, Kukatpally, Hyderabad on 7th July. The JOB SHEET NO is 431465550/11070/83. They have updated the software and handed over the mobile to me on 8th July and told that the problem is rectified. After 2 days, I have observed same problem, with more intensity. Again I have visited your NOKIA CARE, DEVATHA COMMUNICATIONS, Kukatpally on 25th July. They told that ‘we will send this mobile to our main office because of repeated visiting with the same problem’. Next day i.e. 26th July, they called me to collect the mobile and told that they rectified the problem. Then I have asked them ‘how you have rectified? ’, they replied ‘we updated the software’. I asked them how cloud it be, last time also you did the same thing. Without repairing the mobile they informed me to collect. I have explained the problem that at what time I am facing the Problem. They asked for few days for identifying the problem and curing, I said OK. After this they have not called and they have not updated me. On 3rd Aug I called them, they said that the mobile is repaired and told to collect the mobile in the evening. When, I went to NOKIA CARE, DEVATHA COMMUNICATIONS, Kukatpally for collecting the mobile, the mobile was not in the office it was taken out from the office by the manager for observation. Then I asked them to bring and hand over my piece. They started deleting the all the data from the mobile after receiving the mobile from outside, they have deleted almost all the data. After one hour waiting they gave the mobile to me. HOW they will use my mobile for their personal use. They used my mobile for capturing photos outside in some function on 31st July and they have downloaded games and songs using my mobile. I will show you the evidences that they have used my mobile for their personal purpose which is against rules. The people in DEVATHA COMMUNICATIONS, Kukatpally are lying, first they told that manager has taken the mobile and at the end when I have asked to call the manager, they told that the technician has taken the mobile outside.
I am giving this complaint for the right justice.
Thanks and Regards
SHIVA KUMAR MANTRI
8008882776
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