I got a new Nokia N97 mini on 16- Augfor Rs.19, 053/-. I have a warranty of 1 year on it.
On 6- Nov i gave my phone for software updation on NOKIA CARE. On receiving the phone i encountered many problems. The Nokia care person uploaded a different software, because of which many applications were not functioning properly. And the key pad is coming out.
I got that phone for office purpose with my first salary and wanted to last it for long. But because of the bad service it is no longer a good handset.
I went back to him asking for bringing the phone back to proper condition. He changed the software but the keypad is not set right. on asking them to fix it, i get to hear that "For this keypad we cant do anything, it must have fallen while repairing thats why it is coming out." The phone has a slide screen which has also been tightened.
I dont know what to do now. I want the Nokia to replace my handset. It has been just 4 months and the phone looks very old because of their carelessness. The Nokia Care refused to give a memo for the service provided, and they are not taking the responsibility of what they have done to the phone.
please do the needful as soon as possible.
Thanks and Regards.
Atul Khare
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