I purchased a NOKIA model 5310 (Xpress music) on 01.07.2009. The phone was working excellent. For the past 20 days, the keypad is getting inactivated frequently and recovering automatically after sometime.
The problem persists till now. Before 3 days, I contacted NOKIA priority dealer, Univercel, N.S Shopping
Complex, No.6, Omalur Main Road, 4 Roads, Salem - 636 009 (Tamilnadu) and gave for rectifying the
problem.
They told that the handset to be formatted and one panel to be changed inside and the spare part is not
readily available and it would take one week to 10 days time to get the particular spare. I told OK. They
also told that during formatting, the contacts in the handset and saved messages and other folders would
be empty. This gives me much worry.
Because I have more than 500 contacts in phone and SIM memory containing lot of important company
nos, mobile / fax / e-mail addresses in the Phone Memory and lot of addresses in the saved messages
folders. I am working as Secretary to CEO in JSW Steel Ltd., (Jindal Group Company) and losing this information would be big problem for me. My phone is having 1 GB memory card.
Now I request you to please suggest on the following:
I want the handset to be rectified without affecting the contacts and addresses (all data) in phone memory.
Whether it would be possible to copy all the data into memory card or another handset or to a computer
system in order to copy back to my handset after the problem is rectified.
I am not getting proper guidance on my above query.
Before giving my 5310 handset for repair, I expect your reply on top priority.
Matter most urgent.
Regards
Nambi
098949-48491
Office: 04298-272555
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