I brought a cell phone V1675 (Videocon) on the Wednesday that is the April 14. The representative there insisted to buy the piece which he was using a demo piece to show the customer. And further said that he had just opened it for us and would exchange the phone within 48 hours if any defect is found. We trusted that guy and bought the cell phone. The following day that is the April 15 we returned the phone in the store as we found a defect in the structure of the phone.
Mr Ashit R. promised us a home delivery of the new phone as they were out of stock. He said that he would deliver the phone on Saturday the April 17. However, there was no communication from Planet M till 3pm. Therefore we called to know the status of the delivery. At that time we spoke to the store manager Mr Shalimar and said he would call us by 5pm as he would receive the stock by then. We waited till 6pm for a response from his end, finally we called him and he provided a number where we could talk to Mr Ashit R. as he was not in the store and had to leave for some emergency.
Mr Ashit R. spoke us (Mr. Nikhil Agnihotri and me) so rudely as if he was obliging us by giving us the cell phone. He later mentioned that "This is not a Service he is providing us but a facility", so he will not deliver the cell phone at our residence which is 20 minutes away from the store. He mentioned that there are only 5 employees in the store and non can leave the store so we need to pick up the cell. When we reached the store we saw that there were 7 employees and a cashier. We want to highlight the below mentioned actions/ behaviour/ attitude displayed by your COMPANY REPRESENTATIVE.
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