As i have given my hTC mobile (Purchased on 11 oct'2011 with 1 year
warranty) to service center, Redington India Ltd, Gurgaon on 01
Oct'2012 under warranty Ticket no. 12INA400000773. The problem was
regarding touch panel not working initially when unlock the mobile.
Till one month i did not get positive response from service center,
gurgaon.
In month of November'2012 after talking to you, hTC service center,
gurgaon demand for the repairing charges.
After giving complaint through customer care (Ticket no.
12INA440009049, 12INA450002183 and hTC mobile online feedback) I was
told to resolve the issue with service center, gurgaon with the excuse
of physical damage.
In December, when i went to Gurgaon service center, they told me that my
mobile is not considered under warranty and now it will be repaired
with repairing charges. They do not have any explaination for not
considering warranty.
Already three months gone. Kindly resolve the issue.
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