I brought the kenstar top loading washing machine in 2002. Many problems came during grauntee period but were solved by the service engineer. But in the month of june the machine stopped working and i called the company. A service engineer visted my home and directed me to transport the machine to service center at jammu. After 15 days i enquired about the machine and the manager of the service center Mr. Ashwani told me that the motor of the machine is not working and all other parts of machine are ok. I told him to change the motor but he refused due to non availablity of new motor in the service center. He told me to repair the old one from outside because of the non availability of winding engineer in the service center. Accordingly i got it repaired and tested from the market which costed me Rs 2500. When i handed over the tested motor to Mr. Ashwani after 2 days he informed that the PCB of the machine is not working. From that day the machine is in the service center under repair. I talked to Mr. Sanjay Labru and he told me that he has forwarded my complaints to revalent department of the company and directed service manager Mr. Rajesh Raina and Vakas to do the job. But both the managers are dogging me from last 4 months while saying me that the PCB of the machine has been arranged and is in transit from head office. The machine is still in service center and the PCB which they have arranged is in transit from last 4 months. I request your noble self please intervain in the matter, so that my problem will be solved by repairing the old one or replacing the old one by new one. This will be your greatness towards me as i am suffering from last 4 months without machine.
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