Subject: 2nd time problem regarding the PCB of LG window AC
dear sir,
I wish to bring following to your knowledge with the intention that you will take appropriate action, so that in future innocent customer of your Company are not made to suffer when they require services of your service provider. I have purchased an AC 3STAR model LWA5VR3DT1-AE4EKN2, serial no102EAPT018496 from Mayuri Homeappliance, kendrapara, odisha, on dt-19/05.It is my painful appeal that the PCB of my AC had been damaged 2nd time. So we enrolled the complain no.-RNA120515086348, 15th may and we came to know that PCB was not currently available but it was told that PCB will be available within few days. Today it is 21th may and now the temperature is 42dg cc, yet no initiative has been taken by LG. Even the officials are not responding to our phone calls. it is very shameful that such a renowned company like LG couldn't arrange a small PCB.
Response of your service franchise is also poor. And service is very poor. They asked that LG is not taking series of small product. so I don't want to face such type problem after my Guarantee period .so I want the defective AC to be replaced. otherwise I will not purchase any of your item because of your BAD SERVICE. If you are not taken any action then I will go to consumer forum.
So it is my gracious request to you that please take some immediate actions and treat this act of recklessness severely.
pls replay.
yours sincerely,
Debasis Rana, ID- [email protected]
0 comments