I converted my connection from pre paid to post paid on the 3rd October. Today, Sunday 7th October Airtel disconnected my phone on account of my 'failing the verification'. Such terms as 'failing' are slanderous, and insinuate that I am trying to pass off under wrong pretenses or something. How dare they tell me I have 'failed' their test. On the contrary I made it a point to tell the Vasant Kunj rc that I am not available at home during office hours. The rc treated this very casually, and instead of making a note of this for Airtel, they said 'never mind the man will go to your house then make an appointment for another visit."
Despite this, the very next day I get a call from a 'verification' executive standing outside my house, and feeling offended that I was at work. I told him to come before 9 AM, after 7.30 PM or on week ends. The lazy man did nothing except submit a report that the verification has 'failed' and so my phone services were disconnected.
The lazy man could have verified the fact of my residence from my land line number, my neighbors, the security guard, the local post office or even the local beat policeman if he did not want to take the trouble of calling again. But he obviously felt it was most expedient to simply 'fail' me. I feel as insulted as though a cheque of mine has bounced due to the fault of the bank. (which by the way is an offense). If a 55 year old lady professor, staying at the same residence for more than a dozen years, can be 'failed' this casually, I shudder to think of the fate of others. Surely there are some established procedures for verification. what are they? why are they not the airtel website? Does the public not have a right to know? An airtel employee tells me that there are strict instructions that verification of residence addresses should only be done on weekends. So who is checking how verification is actually done?
I am unnecessarily being subjected to harassment on account of sloppy verification and worse monitoring. I regret having converted to post paid, and I regret doing so with Airtel.
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