Hello Domioes, Im prasad sawant and my no. is 9970560829, i had ordered pizzas today as i always do from the kothrud outlet of Domioes and my order no. was 93. The pizzas were more than 45min late. Now obviously we will have to get the pizza for free but more importantly, we order from dominoes because it is alwayz delivered in time, less than 30min. if that is not the case then why will we order from dominoes from now on, and not some other retaurant?
Also I just got the order delivered. I asked the delivery man for 300rs off on it as it was more than 45min but he said it is not valid today as it is 31st... Now today is NOT 31st december, it is 1st january... but he said 31st starts from yesterday night to today morning. I dint want to sit arguing with him as my whole family was waiting for the food and we were all hungry, But i expect a clarification on this from you. If '30min or free' is not valid on 1st january then why is it not mentioned in the menu or on the website?
Also i paid the delivery guy the full amount, 641... i gave him 700 but he dint hav change... so firstly he comes late and on top of everything he doesnt have change... this is the worst service in any restaurant i have experienced ever. Finally we found 50rs in the house so paid him 651rs, but he still dint even have 10rs to give us back. So i want a clarification from you on two things, wether 30mins or free is not valid is mentioned on the menu, but the fact that you people consider 31st to extend to 1st january day is valid or not... i dont know if that is retaurant policy or the delivery guy was just lying to me!
Secondly, how can you send delivery guys with no change at all... are we expected to always have change with us.
I am expecting a reply, and explanation and a written apology from you at the earliest.
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