Hello,
We had purchased a television trolly from HomeTown Marathalli Bangalore outlet around 4-5 months back. We picked up the material on our own and Hometown carpenters came to install the trolly.
However, after this purchase we went and recently bought 2 more products from them. But the trolly which we previously purchased has got its wheel broken and we are requesting them to replace/repair it, but call center are refusing to register our complaint becuase we dont have cash reciept of the purchase. But they know it was purchases as they could locate the entry in their software.
I dont understand what kind of service is this? despite visiting personaly and requesting them 2 times and also requesting them twice on phone, they refuse to accept the complaint and repair the fault.
I even told call center that, i am willing to pay for repairs, but there is no action on this.
I am planning to first of all STOP buying from hometown, pursuade others not to go to hometown due to worst service and if this problem is not resolved very soon i plan to register a complain to Consumer Court.
Regards
Ravi
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