I have used services of Jawed Habib Salon while in Pune and was very happy with them. I am now based in Guwahati. I thought to avail a Snapdeal offer for Jawed Habib in Guwahati. However i must i have been terribly disappointed and insulted by the owner of the franchisee. I had taken an appointment for all the services in the offer for 11 o clock. I traveled 18-20 Kms from Amingao to Fancy Bazar to avail them. When i reach there i am told the beautician is not present and i can only get the hair services done as only the hairdresser is present. After this the next day when i try to set up another appointment and complain to the owner she in turn insults me only by saying that "If her beautician is ill she cannot help it and i should have got the facial done by the male hair dresser himself. She also tells me that this option was offered to me when it was in fact not. Moreover i would like to know in which parlour do they offer females to take facials from male beautician.
And on top of that instead of apologizing she yells at me in very loud voice saying that so what if i am the customer i should understand. To finish of she says that she will SMS me tomorrow what time "they can see me/give me an appointment."
I would also like to add that while i was there a couple of customers came in and they were also complaining and whenever they come beautician is not present. Before i could communicate this to the owner she hung up on me.
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