This is to bring to you kind notice that I received a call from Bag it Today on 14th of August where I was forcefully convinced to buy products online. Accordingly I ordered one LCD TV of LG with following booking IDs:
110083404 & 110083416
It was promised to me that products will be provided minimum 7 days and maximum 21 days along with number of gifts of Gold Vouchers, track suit etc.
When the product and gifts were not received in due time line, I called number of times and every time response was different like Product is dispatched, product will not be dispatched due to out of stock, it will be dispatched, etc etc.
I requested on 8/9/10 to cancel the order and confirmation was given to me. when I again checked on 12/9/10, no request was processed, then they have me complaint no 621384. When I again checked today on 21/9/10 for refund, it is still not processed. A new complaint no 630529 is provided to me.
On my complaint on E mail, another Refund Reference number - RE10004281 on 22-09 was given to me with promise of refudning my money soon. In response of my follow up for refund, they asked time for 21 days for internal process which is well over on 16th Oct But my refund is not given to me till date.
I am mentally and financially harassed and I am in depression. I have already intimated that for any unwanted situation with me, Bag it Today will be responsible.
Could Bag it Today pl explain me why I am mentally and financially harassed like anything. My money of Rs 31499/- is with you since 14.08.2010. I am mentally harassed by not providing product in time and by not refunding my money. Even phone is disconnected by some of your call centre people. Now I am not receiving any response from Bag it Today for last 7 days.
If needed I can also produce the mail trail I am having with this regard.
I expect a refund of my money immediately.
Mudit Agarwal
9793844400
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