Sify
Non refund of money after cancellation orde

I had placed an order at Sify Shopping on 11th dec. for Rs. 199 . The following are its details.

Order Details :

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Order Number: s-000555822-m

Order Date: 12-11 15:10:29

Payment Method: PayMate

The order was cancelled from Sify side citing incorrect address as the problem, (Though there was complete address available).

However, its close to one month now. Depite several tries with customer care person, e-mails and phone calls, there has been no response from the Sify's side. Wheneveri try complainig to the Customer Care persons through online chat, they transfer the session to somebody else and the seeion gets closed in between.

I am ill at ease to understand why a company like Sify doesn't reply to my innumerable requests. Its not just a question of money but also the faith that a consumer entrusts in a company while doing online shopping.

Please look into the matter as soon as possible.