I purchased the above mentioned product on January 27.
I returned this product via TNT way bill# DO 406 120 603 WW on 3rd February.
I received a call from your backend department on 6th February that your vendor has received the product in good condition and that I will get a refund of my product in 7-10 working days.
I have SR# 69777 101 dated 3rd February - spoke to your executive Akshay Raj - and he assured that the backend team will call and let me know how they will refund the amount.
On 23rd February I spoke to your executives and was requested to please wait till Monday 27th for the money to be returned to my account. I did NOT receive any call, nor the money.
On 29th February Spoke to your supervisor (Vikas Verma), he had the same thing to assure me. Nobody called me from your backend team, no money returned.
On 1st March spoke to your supervisor (Tanuj Raychoudhary). He said that he has received confirmation that the product has reached and it will take 7-10 days starting today to return the money. I conveyed to him that, I have already received a call from your department on 5th February about receipt of my returned product. So on what basis should I wait for another 7-10 working days for return of my money.
I need my money back. It has been more than 3 weeks starting 5th February that I have not received my money. I will not accept your false assurance that someone from back end team will call me tomorrow.
When it comes to selling products, you want cash on delivery. But when it comes to returning money, I am having to wait for more than 4 weeks for get a confirmation that the product is received. What kind of process do you have that you don't return money and take so long?
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