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NO REPLIES FOR MY MAILS AND TAKE A DOUBLE PAYMENT FOR A SINGLE PIECE

SIR I HAVE MADE AN ORDER ON KOOVS ON 16TH THEY HAVE DELETED ALL INFORMATION FROM MY KOOVS ACCOUNT ABOUT MY ORDER 335837... I HAVE MADE AN PAYMENT BY NETBANKING AND THEY TAKE FROM ME DOUBLE PAYMENT FOR A SINGLE ORDER AND ALSO THEY DONT SHIP MY OREDR 8 DAYS HAVE BEEN GONE BUT NO REPLY FOR MY MAILS AND NOTHING THEY HAVE TAKEN FROM ME DOUBLE PAYMENT..IF U COULD HELP ME PLZ HELP