I had placed an order for fila black shoe from this company (order no. 2017821), firstly i received the shoe after a week, though on their website its mentioned 24 hr dispatch which is a misguiding information and then when i received the shoe it was not in the original box... they sent me a letter that its original but it was not expected to receive a product without original packing... after using the product for 3-4 days the upper material of the shoe started to crack... so i informed the customer care of myntra about that and also sent pictures of the defected area via email to [email protected] but didn't get any revert from them... later i got a call that the shoe would be picked within 48 hrs..but the shoe was picked up after 48 hrs... then i followed up with them to ensure whether the shoe has reached their warehouse or not... they informed that it would reach their warehouse by monday or tuesday i.e latest by 10th jan... but it didnt reach their warehouse on that date..i again called them and talked to the supervisor.he assured me that i would get a resolution by 11th jan after checking from their logistics department. and i would get a callback... he didnt call me so i had to call back again and then another supervisor Mr subhramaniam told me that my issue would be resolved by 12 jan and i would get a callback from him or someone else... i didnt get a call back... i again called them back... and talked to mr subramaniam... now he told me that he would talk to the department again... but i demanded for a resolution today itself as he told me..then i talked to his supervisor ..he gave me a shocking information that the shoe is still lying in delhi and has not reached bangalore... i asked him why your people have been giving me wrong information... he told me that other department is giving them such information... i demanded for a refund today itself i, e 12th january... he is again telling me that he would try to do something... i told them that i need my money back now because i cant wait fro weeks for their response and be without a shoe... i cant buy a new shoe in this situation where i have no assurance when my money would be refunded... its so awkward to be without a shoe... i am suffering due to their delay... they are telling me that there would be a quality check once the shoe reaches there... but as the shoe is still lying in delhi office so it would take another week for any resolution ..and i cant wait for such a long time... please help me in getting my refund at the earliest i have also been assured by mr subramaniam that as my discount coupon on myntra would expire due to the delay, he would reactivate the discount coupon of 250 rs... mr subramaniam's supervisor has assured me that he would give me a final resolution and not any update latest by 12th jan evening or 13th jan... that means a refund not later than 13 th jan..
Please help me in getting my money back
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