Dear Mr. Goutham,
We regret for the inconvenience caused. Please accept our sincere apologies.
We would would surely initiate refund for the defective product you received, we request you to visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same.
We request you to quote the value of the product is less than Rs 1000/- and inform the counter person as the product is defective it holds no commercial value.
On the back cover of packing request you to add your name and complete address, along with Naaptol order no and your mobile/ landline no for easy identification and further processing.
Request you to please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the reason for Refund/Replacement.
Also, write back to us with the AWB [Air Way Bill] after sending the product.
Please be informed it would take 2-3 days for the product to reach us, & once the product reaches us we would initiate the refund and the same would be couriered to you within 10-12 working days.
Request your patience in the interim.
Thanks and Regards,
Customer Care,
Naaptol Online shopping Pvt Ltd.
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