Dear Sir,
We have ordered for a laptop which is for kids from naptol .com after watching in TV. At the time of order itself we checked out about warranty, but they said that if we receive defective piece, the same will be replaced within 7 days. Now from the time we received the order (order No: 3701584), volume is not working. When called the same people they ask to call customer care, & customer care line is always busy, finally we could talk to customer service agent who says that neither money will be refunded nor piece will be changed, Such a fraud company how are you letting them do ther business, they show ads in tv to buy products & people like we are cheated. I shelled out Rs.2300 for a faulty product. Even now if u call sales person abt this he will say that money will be refunded or product will be replaced, but customer service people say it is not possible. Naptol is doing business with faulty devices & cust care agents are paid to convince customers to buy faulty products.
I urge you to please resolve our complaint by giving us our money back. we do not want any repalcement, Please help in getting us justice & prove that you are there for people.
Naptol - 09220009000
Customer care - 09223516148 / 09223526148
PLEASE HELP US!!! AND SAVE OTHERS FROM BUYING PRODUCTS FROM SUCH FRAUD COMPANY BY SHUTTING DOWN NAPTOL BUSINESS
Regards,
Chaitanya, 9347671676
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