Hi my name is Praveen Kumar and having the acc.no# 934845 registered in the name of Saranya. In the month of sep 2012 i got hathway internet connection. I was promised for connection validity of 6 months and was charged Rs. 3770/-. But now, they have disconnected my internet services stating that it is only for 3 months and I have to pay an additional Rs.600/- for further 3 months validity. I do have a receipt from hathway for the payment i have made. When i call the customer care, they don not respond properly and will claim that they will arrange a call back within 2 hrs but no one calls up, later when i call i get the same response or get an ignorant reply that it's the problem with the back end office. I request you for immediate action on this as I'm really fed up with the way I'm being responded for my query. I want my internet service up and running at the earliest.
Regards,
Praveen Kuma
0 comments